This Backup Policy governs the scope of backup practices in the services provided by NetVay and the responsibilities of the parties. The general principle is as follows: the backups taken by NetVay are offered only against possible system failures, as a convenience based on good faith; you are primarily responsible for backing up your own data.
By purchasing a service you are deemed to have accepted the terms of this policy. We strongly recommend that you regularly take an up-to-date backup of your own data. This English text is provided as a courtesy translation; in the event of any discrepancy, the Turkish version prevails.
01 Hosting and Reseller Services
- For our hosting and reseller services we take an automatic server backup every 3 days. However, these backups are taken only for possible system failures. Customers are obliged to take their own backups without fail. Our company may share backups with customers on a good-faith basis and at its own discretion.
- In the event of problems that may arise from hardware or software on hosting, reseller and SEO reseller servers, the service owner is responsible for their own backup. Our company is never liable.
- Backups apply to sites that do not exceed 2 GB. Since sites over 2 GB fall outside the scope of backups, our company can never be held liable for problems that may arise on these sites. The customer is obliged to take their own backup.
02 Virtual Server (VPS / VDS) Services
- For our VPS and VDS plans, as a convenience based on good faith against possible system failures, we take a weekly image backup at the infrastructure level. However, these backups are not covered by any guarantee; NetVay makes no commitment regarding the existence, currency, integrity or restorability of the backups and cannot be held liable for data losses that may result from them.
- Taking a regular and up-to-date backup of your data is primarily the customer's responsibility. NetVay may share the backups it takes with the customer on a good-faith basis and at its own discretion, but is under no obligation to do so. For your critical data we recommend that you regularly take your own backups to an external location.
03 Physical Server Services
- No backups, paid or free, are taken on rented or colocated physical servers under any circumstances.
- All backup responsibility belongs to the user who rents or hosts the server. Our company will under no circumstances accept liability in any eventuality.
04 Payment Period and Account Deletion
Accounts whose payment period is overdue by 1 day are deleted from the servers. For this reason, since all data of accounts whose payment period has passed and which have been deleted, including the backups taken, will be deleted from the servers, customers can under no circumstances request a backup after the end of the service period.
Important: Accounts whose payment period has passed and their backups are deleted irreversibly. Our company can under no circumstances be held liable for any resulting grievance. It is of great importance to back up your data before your service period expires.