Cancellation and Refund Policy

01 Service Cancellation

Service cancellation requests must be created from your customer panel so that they can be recorded securely. Cancellation requests sent through other channels such as email, phone or live support are not processed.

Unless you cancel them, your services renew automatically at the end of the period and an invoice is created for the renewed period. If you do not wish to renew a service, you must create your cancellation request at least 15 days before the period end date. The panel provides the options needed to cancel a service as soon as possible or at the end of the period you have paid for.

Cancelling a paid service before its term expires does not give rise to a right to a cash refund for the unused period. In such cases, a refund may be considered within the conditions below and only as site credit.

02 Refund Policy — Site Credit Only

Refunds that NetVay deems appropriate and approves are made, without exception, only as site credit added to the customer's NetVay account. This credit can be used for new services you purchase from NetVay or for renewing your existing services.

Under no circumstances is a refund made by cash, bank/EFT transfer, credit card refund, crypto asset or transfer outside the account. Whether a refund will be approved and its amount depend on NetVay's assessment within the provisions of this policy.

03 Cases Where No Refund Is Made

In the following cases, no refund is made in any form, including site credit:

• Service periods that have been used or consumed, and the elapsed periods of services in active use.
• Third-party charges: domain name registration and renewal fees, SSL certificates, operating system and control panel licenses (Windows, cPanel, Plesk, etc.) and other license and setup fees.
• Services suspended or terminated due to use in breach of this policy or the Terms of Service, abuse, illegal content or fraud.
• Charge withdrawal (chargeback / dispute) transactions initiated through payment channels without NetVay's knowledge and approval.
• Services and add-on features provided as part of a campaign or promotion or free of charge.

04 Right of Withdrawal and the Digital Service Exception

The hosting, server and similar services offered by NetVay are digital services whose performance begins instantly in the electronic environment after the order is confirmed. Under the relevant legislation, the right of withdrawal as a rule cannot be exercised for services whose performance begins with the consumer's approval and which are provided instantly in the electronic environment.

For this reason, no refund based on the right of withdrawal can be requested for services whose setup has been completed and which have been delivered. Your mandatory rights arising from consumer legislation are reserved.

05 Excess and Incorrect Payments

Payments made by mistake or in excess are added to your account as site credit and are not refunded in cash. You can use this added credit for subsequent services you purchase from NetVay.

06 Use of Site Credit

• Site credit can only be used for purchasing and renewing NetVay services.
• Site credit cannot be converted to cash, cannot be requested as money and cannot be transferred to third parties.
• For accounts terminated or deleted because the payment period has passed, all balances and data, including any site credit on the account, are deleted irreversibly; this credit cannot be requested afterwards.

07 Liability and Effectiveness

NetVay cannot be held liable for data losses that may result from service cancellation, account deletion or refund processes, or for any direct or indirect material or moral damage. It is the customer's responsibility to take an up-to-date backup of their data and to keep track of their service term.

This policy is considered as a whole together with the NetVay Terms of Service. NetVay reserves the right to update and amend this policy without prior notice; the current version is valid from the moment it is published on this page.